Cancellation & No-Refund Policy

LuckyMedico is primarily focused on and serves users in the United States and India:

• For United States (US) Users: All subscription fees are billed in US Dollars (USD $). In accordance with US commercial practices and consumer standards for intangible digital goods, all transactions are final upon successful payment and digital delivery.
• For India Users: All subscription fees are billed in Indian Rupees (INR ₹) and processed securely via Razorpay (supporting UPI, RuPay, Debit/Credit Cards, and Net Banking). In accordance with the Consumer Protection (E-Commerce) Rules and Information Technology Act, instant digital services are non-returnable and non-refundable once unlocked.

While past payments are non-refundable, you can cancel your subscription renewal at any time with zero penalty:

1. Log in to your LuckyMedico account at www.luckymedico.com
2. Navigate to Settings → Subscription & Billing
3. Click "Cancel Subscription" and confirm your choice

What Happens When You Cancel:

• Your account remains active with full premium benefits until the end of your currently paid billing period.
• No future automatic renewals or charges will occur.
• Your health data, past tracker entries, and vitals history will remain safely preserved under our Free tier.

Refunds are considered only in the following rare technical scenarios:

• Verified Duplicate Charge: If a gateway latency or bank glitch caused you to be billed twice for the exact same subscription cycle, we will promptly refund the duplicate transaction.
• Payment Deducted but Access Failed: If your bank account or card was debited but our system failed to activate your account due to a verified server error, and access could not be restored within 48 hours.

To report a technical error, email us within 48 hours of the transaction at support@luckymedico.com with your payment reference ID and registered email.