Refund & Cancellation Policy

At LuckyMedico, we strive to provide the best digital health tracking and management services. This policy outlines our refund and cancellation procedures for all paid subscriptions and purchases made through our platform.

We process all payments securely through Razorpay, India's leading payment gateway, ensuring your financial information is protected at all times.

How to Cancel

• Log in to your LuckyMedico account
• Go to Settings → Subscription
• Click "Cancel Subscription"
• Confirm your cancellation

What Happens After Cancellation

• Your subscription remains active until the end of the current billing period
• You will retain access to all paid features until expiry
• No further charges will be made after cancellation
• Your data will be preserved and accessible with the free plan

Cancellation Timeline

• Monthly subscriptions: Cancel anytime before the next billing date
• Annual subscriptions: Cancel anytime, access continues until the year ends

Eligible Refunds

• 7-Day Money-Back Guarantee: New subscribers can request a full refund within 7 days of their first payment
• Technical Issues: Full refund if you experienced significant technical problems
• Duplicate Charges: Immediate refund for any accidental duplicate payments
• Unauthorized Transactions: Full refund for payments made without your authorization

Non-Refundable Situations

• Subscriptions after the 7-day period
• Partial month/year usage (pro-rata refunds not provided)
• Change of mind after extensive use of premium features

Refund Processing Time

• 3-5 business days for processing
• 5-7 business days for bank credit

Contact us with:

• Your registered email address
• Transaction ID or Order ID
• Date of transaction
• Reason for refund request

Email: support@luckymedico.com

Business and Enterprise subscription holders are subject to their specific contract terms. Contact your account manager for refund and cancellation procedures.

Enterprise inquiries: enterprise@luckymedico.com